Privacy

SiteChat is run by SE Digital Transformation. This page covers both our customers (the businesses) and the visitors who chat on their websites.

For businesses

We store your name, business name, email, website address, settings, the public pages of your website that the chatbot reads, and your visitors' conversations. Payments are handled by Stripe; we never see card numbers.

For website visitors

When you chat, your messages and the page you were on are stored so the business can see what customers ask. If you leave your email, it is sent to that business so they can reply. We don't sell or share chats with anyone else and don't use them for advertising.

AI processing

Answers are written by Anthropic's Claude AI using the business's own website and notes. Messages are sent to Anthropic to produce each answer; Anthropic doesn't use API data to train its models by default.

How long we keep it

Conversations are deleted after 180 days. A business can ask us to delete its account and all its data at any time by emailing support@sedigitaltransformation.com; we do so within 30 days.